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Exchange and Returns

آخر تحديث : 25/2/2019

At Nice one ... Your satisfaction is our goal.
For the sake of your safety, Nice one does not allow the return or replacement of its products, except for products that reach you only damaged

Q: How can I replace / retrieve the damaged product?
 A: Our customer service team will be pleased to inform you about this through the customer service available in our "Nice One" application or through the number 920033385
Provided that the replaced / recovered product is in its original condition and in its original packaging and has not been used or opened or changed the packaging features of the product.

Q: How long is it permissible to replace / retrieve the damaged product?
A: You can replace / retrieve the damaged product within 7 days of the purchase.

Q: How long does the replacement / recovery process take for the damaged product?
A: In case we work hard to satisfy you, it may take 10 business days for the replacement / retrieval process.

Q: In the recovery process, how do I recover the amount you paid?
A: The refund is made after the damaged product arrives and we confirm the condition, and then transfer the amount to your account immediately.

Q: In the process of replacement, what are the steps taken?
A: If you wish to replace the damaged product and choose the replacement product, please transfer the difference between the damaged product and the replacement product.

At Nice one ... Your satisfaction is our goal.